Description
｜Flower Care Instructions｜
1. Remove the Packaging
While the wrapping is part of the bouquet’s presentation, it may restrict airflow and water absorption.
Carefully remove all layers of wrapping and the water pouch, then place the bouquet in a clean vase filled with fresh water.
2. Keep in Fresh Water
The twine or floral wire used to secure the bouquet may be kept or removed according to your preference.
Keep the water level below the twine to prevent it from soaking in water and developing bacteria.
Change the water regularly to keep it clean and clear. During warmer weather, we recommend changing the water daily. In cooler weather, changing it every other day is generally sufficient.
3. Trim the Stems
Whenever you change the water, gently rinse or brush the stems and trim approximately 0.3–0.5 cm from the ends.
A fresh cut helps the flowers absorb water more effectively and reduces bacterial growth.
- Cut at an angle: Roses, hydrangeas, and other flowers with firm or woody stems
- Cut straight across: Tulips, gerbera daisies, lace flowers, and other flowers with soft or slender stems
4. Remove Wilted Flowers and Foliage
Remove any petals or leaves showing signs of water damage, yellowing, or wilting as soon as possible.
When an entire stem becomes yellow, soft, or wilted, loosen or remove the securing twine and take out the affected stem to prevent it from accelerating the deterioration of the remaining flowers and foliage.
5. Add Flower Food
Fresh flower bouquets generally last around 3–7 days. Adding flower food to the water may help extend the bouquet’s vase life.
6. Keep in a Cool, Well-Ventilated Place
Direct sunlight and strong light may cause flowers to become damaged or dehydrated. During hot weather, we recommend keeping the bouquet in an air-conditioned room.
Keep the bouquet away from fruit, as ripening fruit releases ethylene gas, which may accelerate the ageing and wilting of flowers.
｜Important Ordering Information｜
All Resana floral arrangements are individually handcrafted. As flowers and foliage are seasonal and naturally vary in shape, colour, and size, the finished arrangement may differ slightly from the product photographs. Product images are provided as references for the overall style and colour palette only.
If certain flowers are unavailable or are not in suitable condition during the week of production, Resana reserves the right to substitute them with flowers of a similar colour and texture. The finished arrangement will remain consistent with the overall style shown in the product images.
We provide a designated dispatch date, not a guaranteed delivery date. All fresh flower arrangements are delivered under refrigeration by T-Cat Express. The actual delivery date and time will depend on T-Cat Express’s daily parcel volume, delivery schedule, and route arrangements.
Neither Resana nor T-Cat Express provides delivery services on Sundays. Orders affected by a Sunday will be delivered on the next available delivery day.
Fresh flower arrangements are delicate and may be subject to risks such as impact, compression, delays, or damage during transportation. Once an order has been dispatched, any risks associated with delivery shall be borne by the buyer.
By completing your order, you confirm that you have read, understood, and agreed to the above ordering information. The circumstances described above shall not constitute valid grounds for order cancellation, refunds, returns, or exchanges.
In the event of any updates or matters not covered above, the latest information published on the official Resana website shall prevail. For the most recent after-sales service policy and related information, please visit:
